边防检查

湖南省机场管理集团有限公司 2015-09-01 11:54

边检服务指南 GUIDE TO IMMIGRATION SERVICE FOR TRAVELLERS
中国边检China Immigration Inspection,

中国边检机关简介
ABOUT CHINA IMMIGRATION INSPECTION

  中国边检机关是中华人民共和国设立在对外开放口岸的行政执法部门。
  ——我们的工作职责是:对出境、入境的人员及其行李物品、交通运输工具及其载运的货物实施边防检查;对出境、入境的交通运输工具进行监护;对口岸的限定区域进行警戒,维护出境、入境秩序。
  ——我们的指导方针是:以服务为中心,坚持顺畅通关,坚持严密管控。
  ——我们的服务理念是:人本、专业、安全。
  ——我们的职业特色是:高效、专业、友好。
  ——我们的工作目标是:边检岗位成为中国特色社会主义文明的窗口,检查员成为中华民族的文明使者,边检队伍成为最优秀的行政执法队伍,在国际同行中走在前列。

China Immigration Inspection (CII) is the responsible law enforcement authority at major ports in China.
Our responsibilities include inspecting, arriving and departing passengers and their luggage, as well as transport and cargoes on board; performing security surveillance on all inbound and outbound transport; monitoring the security of restricted areas and maintaining the order at the ports.
Our missions: Providing Quality Services, Ensuring a Smooth Flow of Passengers and Maintaining Stringent Immigration Control.
Our values: People-Oriented, Professional Service and Safety Maintenance.
Our characteristics: Instant, Intelligent and Comfortable.
Our objectives: Our quality services will demonstrate the socialism with Chinese characteristics; our inspectors will serve as the ambassadors of Chinese civilization; our team is committed to become the foremost immigration service in the world.

P2
服务承诺
Our Service Commitments
  ——我们竭诚为出入境人员提供专业便捷、人性化的通关服务;
We strive to provide travellers with professional,convenient and friendly immigration service.
  ——我们确保旅客快速通关,保证95%以上的旅客等候办理边防检查手续不超过25分钟;
We aim to ensure 95% of passengers can complete the immigration inspection procedures within 25 minutes. 
  ——我们公正执法,礼貌待人,佩戴警号或执勤证件,接受监督。对各类投诉,自接到之日起30日内答复处理情况。
We will execute the law with impartiality and treat our passengers with courtesy. Our officers will be wearing badges and ready for being monitored by the public. We will respond to any complaints or inquiries within 30 days upon receipt.

P3
出入境旅客边防检查手续办理流程
Immigration Inspection Procedures
(一)资料准备
  请您准备好出入境证件,核对好证件、签证(签注)的有效期。如您是外籍旅客(持有效《外国人永久居留证》或团体签证的除外),还需填写《外国人入出境卡》。《外国人入出境卡》可至外国人入出境卡填写台或向边检工作人员索取。
1. Before Inspection
Please have your valid travel documents ready for the inspection. Unless you are a holder of Foreigner’s Permanent Residence Card or Group Visa, all foreign passengers are required to complete the Arrival/Departure Cards, which can be obtained at the Arrival/Departure Card Filling Desk or from our inspection officers.
(二)接受检查
  请您按照通道标志或边检工作人员示意进入指定通道,配合接受边防检查。如果您戴有墨镜、口罩、帽子等饰物,请依照边检工作人员的提示摘下配合检查。
2. During Inspection
Please follow the signs or instructions from inspection officers and proceed to appropriate lane/counter for inspection. Please take off your hats, masks, sunglasses or other personal adornments that you may be wearing as required by the inspection officers. Your cooperation will be much appreciated.
(三)结束检查
  请收好边检工作人员递回的证件,诚挚地希望您通过验证台上的服务评价器对我们的服务进行评价。
3.  After Inspection
Please remember to take back your documents after inspection. You may also evaluate our service via the Rating Device located on the inspection counter. Your feedback will be highly valuable for the continuous improvement of our services.

P4
温馨提示
Advice to Our Travellers
  (一)如您有任何关于边防检查手续办理上的疑问,请向边检工作人员咨询,我们将竭诚为您服务。
  (二)在边防检查现场,请保持安静,请勿拍照、插队。接受边防检查时,请勿使用手机。
  (三)在填写《外国人入出境卡》时,请准确填写姓名、国籍、护照号码、性别、出生日期等相关信息并签名。
  (四)欢迎您通过口岸现场设置的边检意见箱留下宝贵意见,以便我们改进工作。
1. If you have any questions about the inspection procedures, please feel free to ask our friendly staff.
2. Please keep quiet and queue in the line when waiting for inspection. Mobile phones, cameras, video cameras and any other recording devices are prohibited in Immigration Inspection areas.
3. Please ensure that all the information provided on arrival/departure cards, including your name, nationality, passport number, gender, date of birth, etc., is true and correct ,please sign your name.
4. We treasure your comments on our services. You may leave your feedback at our Suggestion Box to help improving the quality of our services. 

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